Getting started: Subscription and billing
Understand your Elite Salon Alliance plan, subscription status and the billing actions available to your salon.
Overview
Subscription and billing shows the software plan attached to your salon. Use it to understand which tools are available before planning your setup.
Who can use it
Owners and authorised managers can review salon billing. Cashiers and employees may see only the areas permitted by their role. Account access does not change ownership or payment responsibility.
Before you begin
Sign in to the correct salon and have the owner's billing details ready. Review your current tier and any active trial or subscription before choosing an action.
Steps
- Open Subscription & Billing from the dashboard.
- Read the current plan, status and renewal or trial information shown.
- Compare available plan details and identify the tools your team needs.
- Follow the displayed upgrade or billing action only after reviewing the amount and terms.
- Return to the dashboard and confirm the updated access after the action completes.
Best practices
Keep the billing owner informed, save invoices for your records and review status before a busy period. Upgrade only when the salon needs the additional tools.
Important rules and limitations
Plan access is enforced by the server and may differ by role. A suspended POS area can remain visible as read-only. Do not assume a payment succeeded until the platform shows the updated status.
Troubleshooting
If access has not changed, refresh and check the displayed status rather than retrying a payment immediately. Confirm you are in the intended salon and contact support with the transaction reference if billing remains unclear.
Completion checklist
- Correct salon selected
- Plan and status understood
- Terms and amount reviewed
- Updated status confirmed