Terms & Conditions
Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the website, online booking, in-salon billing, and customer mobile/web application ("Customer App") of Rita beauty parlour ("we", "us", "the Salon"). These digital services are powered by the ESA (Elite Salon Alliance) technology platform, operated by Elite Salon Alliance ("ESA"), which provides the website, point-of-sale (POS), marketing, and customer app infrastructure on our behalf. By booking a service, making a purchase, or using the Customer App, you agree to these Terms.
1. Acceptance of Terms
By accessing our website, booking an appointment, availing a service at our salon, or registering on the Customer App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website, app, or services.
2. Description of Services
We offer beauty and grooming services at our physical salon location(s). To support these services, we provide:
A website where you can view our services, offers, and book appointments.
An in-salon point-of-sale (POS) system for billing and generating receipts.
A marketing module through which we may send you offers, reminders, and promotional communications.
A Customer App through which you can view digital billing receipts, track prepaid packages, and view/redeem coupons and offers.
These digital tools are technology infrastructure provided by ESA. ESA is not itself the provider of beauty or grooming services — all services are rendered by the Salon, and the Salon is solely responsible for service quality, safety, and outcomes.
3. Role of ESA / Elite Salon Alliance as a Technology Platform Only
This clause defines the legal boundary between the Salon and the Platform. Please read it carefully.
ESA (operating as "Elite Salon Alliance" / "Elite Alliance") is solely a technology and infrastructure provider. It builds and maintains the website, POS billing software, marketing/campaign tools, and Customer App used by the Salon. ESA does not employ the Salon's stylists or staff, does not set service prices, does not perform, supervise, or guarantee any beauty, grooming, wellness, or salon service, and does not take possession of goods or products used in such services.
The Salon is the sole service provider and contracting party for every service you book or receive. Your contract for beauty/grooming services, and every obligation arising from it (service quality, hygiene, safety, staff conduct, pricing, refunds, cancellations, package terms, and outcomes) is between you and the Salon alone. ESA is not a party to that contract.
ESA acts as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, providing the technology by which the Salon offers bookings, billing, and loyalty/offer management. ESA does not select, initiate, modify, or exercise editorial control over the content, pricing, offers, or service commitments the Salon publishes or issues to you through the platform.
All billing, receipts, packages, coupons, and offers are issued by, and remain the responsibility of, the Salon. ESA's role is limited to processing and displaying this information accurately through the POS terminal and Customer App as instructed by the Salon.
Complaints, refunds, cancellations, and service disputes must be raised with the Salon directly, using the Grievance Officer contact in Section 16. ESA is not responsible for resolving service-quality or billing disputes between you and the Salon, though it may assist the Salon in retrieving transaction records where needed.
Nothing in this clause limits your statutory rights as a consumer under the Consumer Protection Act, 2019 against the Salon as the actual service provider.
4. Eligibility
Our services and Customer App are intended for individuals aged 18 years or older. Services for minors may be availed with the consent and presence of a parent or legal guardian.
5. Account Registration
To use the Customer App or online booking, you may be required to provide your name, phone number, and email address. You are responsible for maintaining the confidentiality of your login credentials/OTP and for all activity under your account. Please notify us immediately of any unauthorised use.
6. Booking & Appointments
Bookings made through the website or Customer App are subject to stylist and slot availability, and are confirmed only upon our acknowledgement (SMS/WhatsApp/app confirmation).
We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances, and will make reasonable efforts to notify you and offer an alternative slot.
Cancellation/no-show policy: cancellations or rescheduling requests should be made reasonably in advance of the appointment time; late cancellations or repeated no-shows may attract a fee or require advance payment for future bookings, as communicated at the time of booking.
7. Payments & Billing
All prices are as displayed at the salon or on the website/app at the time of billing and are inclusive/exclusive of applicable taxes as indicated.
Payments may be made via cash, card, UPI, or other modes supported by our POS terminal.
Digital receipts for each transaction will be made available to you via the Customer App.
Refund policy: refunds, where applicable, are assessed on a case-by-case basis for services not rendered or verified billing errors, and are processed to the original payment method within a reasonable time.
8. Packages, Loyalty Points, Coupons & Offers
Prepaid packages, once purchased, are subject to the validity period and terms communicated at the time of purchase and are generally non-transferable and non-refundable except as required by law or stated otherwise at purchase.
Loyalty points, coupons, and promotional offers have no cash value, cannot be exchanged for cash, and may be modified, suspended, or discontinued by us at any time with reasonable notice, except in respect of points/benefits already earned or validly issued.
We reserve the right to deny or withdraw a coupon/offer in case of suspected misuse, fraud, or violation of these Terms.
9. Your Responsibilities
Provide accurate and current information when booking or registering.
Disclose any known allergies, skin/scalp conditions, or medical concerns relevant to the service being availed, so our stylists can take appropriate precautions.
Use the website and Customer App only for lawful purposes and not to transmit harmful, abusive, or fraudulent content.
Not attempt to interfere with, reverse-engineer, or misuse the website, POS system, or Customer App.
10. Service Disclaimer
While we take reasonable care to deliver services professionally, individual results may vary based on hair/skin type and other factors. We are not liable for allergic reactions or adverse outcomes arising from undisclosed medical conditions, allergies, or prior treatments that were not communicated to us in advance.
11. Intellectual Property
All content on our website and Customer App, including our salon name, logo, images, and promotional material, is owned by us or licensed to us, and may not be copied, reproduced, or used without our prior written consent. The underlying software, design, and technology of the website, POS system, marketing module, and Customer App are owned by ESA and are licensed to us for use in operating our salon's digital services.
12. Third-Party Services
Our website and Customer App may use third-party services for payments (payment gateways), messaging (SMS/WhatsApp/email providers), and analytics. Your use of such third-party services may be subject to their own terms and privacy policies, over which we have limited control.
13. Limitation of Liability
To the maximum extent permitted under applicable Indian law, the Salon's liability arising out of these Terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim. The Salon shall not be liable for indirect, incidental, or consequential damages.
ESA / Elite Salon Alliance disclaims all liability for the performance, quality, safety, or outcome of any service rendered by the Salon, and for any dispute, loss, injury, or damage arising from your visit to, or service received at, the Salon's premises. ESA's role is limited to providing the underlying website, POS, marketing, and Customer App infrastructure, and — to the extent permitted by law — its liability, if any, is limited to proven technical failures directly caused by the platform (e.g., a billing record not syncing correctly), and in no event shall exceed the platform/subscription fees paid by the Salon for the affected feature in the preceding three months. ESA shall not be liable for any loss arising from the Salon's use, misuse, or mismanagement of the platform, or from the Salon's own service delivery, pricing, staffing, or business decisions.
14. Indemnification
You agree to indemnify and hold harmless the Salon and, separately, ESA/Elite Salon Alliance, from any claims, losses, or damages arising from your breach of these Terms, misuse of the Customer App, or violation of applicable law.
As between the Salon and ESA, the Salon agrees to indemnify and hold ESA harmless from any claims, losses, damages, regulatory action, or consumer disputes arising out of: (a) the actual beauty, grooming, or wellness services rendered by the Salon; (b) the accuracy of pricing, offers, coupons, and package terms the Salon publishes or issues through the platform; (c) the Salon's compliance with applicable law (including consumer protection, health and safety, employment, and tax law) in the conduct of its business; and (d) any misuse of customer personal data by the Salon or its staff outside the scope of the purposes described in the Privacy Policy. This allocation of responsibility is set out in the Salon's platform agreement with ESA and is referenced here for your transparency.
15. Termination
We may suspend or terminate your access to the Customer App or online booking if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused offers/loyalty benefits. You may stop using the Customer App and request account deletion at any time by contacting us.
16. Grievance Redressal
In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, any complaints regarding our services, billing, or the Customer App may be directed to our Grievance Officer:
Name: Rita beauty parlour — Salon Owner
Designation: Owner / Grievance Officer
Email: meenatanwar155@gmail.com
Phone: 08130074511
Address: Saraikhuza market faridabad, Faridabad, Haryana, 121002
We will acknowledge complaints within 48 hours and endeavour to resolve them within 30 days, as prescribed under applicable consumer protection rules.
17. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Subject to the grievance redressal process above, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Faridabad.
18. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government action, power or internet outages, or other events of force majeure.
19. Amendments
We may revise these Terms from time to time. Continued use of our website, Customer App, or services after such changes constitutes your acceptance of the revised Terms. The "Last Updated" date above reflects the most recent revision.
20. Contact Us
For questions about these Terms, contact us at meenatanwar155@gmail.com, 08130074511, or visit us at Saraikhuza market faridabad, Faridabad, Haryana, 121002.